Refund policy

Return & Refund Policy

Thank you for shopping with Studio Zef. As all our products are custom made to order, we do not accept returns or offer refunds unless the item you receive is damaged or incorrect based on the original order.

Damaged or Incorrect Items

If your item arrives:

• Damaged, or

• Incorrect (does not match the description or customisation you requested),

please contact us within 7 days of delivery.

What We Require

To process your request, please provide:

• Your order number

• Photographic evidence showing the issue

• A brief description of the problem

Once we receive and review your evidence, we will respond with the next steps — which may include a replacement or refund, at our discretion.

General Terms

• We cannot accept returns if you simply change your mind.
  

• Refunds (if approved) will be issued using the original payment method within 14 days of approval.

If you have any questions, please contact our support team at hello@studiozef.co.uk.